1. About These Terms
These Terms and Conditions govern the provision of web design and digital services by Apex Web Co (Harrison Rusby, ABN 87 806 435 514) to clients worldwide. By engaging our services, requesting a quote, or making payment, you agree to be bound by these terms.
2. Services
Apex Web Co provides web design, mobile app design, e-commerce development, landing pages, web applications, logo design, branding, SEO, and related digital services as agreed in writing between both parties prior to commencement.
The specific scope of work, deliverables, timeline, and pricing will be confirmed via email or written proposal before any work begins.
3. Payments & Deposits
- A 50% deposit is required before work begins on any project
- The remaining 50% is due upon completion, before files or live access are handed over
- For ongoing services (SEO, maintenance), payment is due monthly in advance
- All prices are in Australian Dollars (AUD) unless otherwise agreed
- Payment can be made via Stripe (card), PayPal, or bank transfer
- Invoices not paid within 14 days may incur a late fee of 5% per month
4. Revisions & Changes
We offer unlimited revisions within the agreed project scope. A revision is a change to existing content or design within the original brief. The following constitute additional scope and may be quoted separately:
- Adding entirely new pages or sections not in the original brief
- Changing the fundamental direction or concept of the project
- Requests made after the project has been marked as complete and delivered
5. Timelines & Delivery
Project timelines are estimates provided in good faith. Delays caused by the client (late content, slow feedback, lack of approval) will extend the timeline accordingly without penalty to Apex Web Co.
We commit to delivering a first draft within the timeframe agreed in your proposal. Rush delivery may be available at an additional cost.
6. Client Responsibilities
To ensure smooth project delivery, clients agree to:
- Provide all required content, images, and materials in a timely manner
- Respond to feedback requests within 5 business days
- Ensure all content provided is owned by them or properly licensed
- Provide accurate business information for use in the project
- Designate one point of contact for approvals and feedback
7. Intellectual Property & Ownership
Upon receipt of final payment in full:
- The client owns all custom design work and content created for their project
- Apex Web Co retains the right to display completed work in our portfolio
- Any third-party assets (stock photos, fonts, plugins) remain subject to their respective licenses
- Open source code and frameworks used in development remain under their original licenses
Until final payment is received, all work remains the intellectual property of Apex Web Co.
8. Confidentiality
Both parties agree to keep confidential any sensitive business information shared during the project. Apex Web Co will not share your business information, strategies, or unpublished content with third parties without your consent.
9. Cancellations & Refunds
- If the client cancels before work begins, the deposit will be refunded in full
- If the client cancels after work has begun, the deposit is non-refundable
- If Apex Web Co is unable to complete the project, a full refund of all payments will be issued
- Completed and approved work is non-refundable
10. Limitation of Liability
Apex Web Co's liability is limited to the total amount paid for the specific project in question. We are not liable for any indirect, incidental, or consequential damages including lost profits, lost data, or business interruption.
We do not guarantee specific search engine rankings, conversion rates, or business outcomes from any website or digital service delivered.
11. Warranties
We warrant that all work will be completed with reasonable skill and care. We do not warrant that websites will be error-free or uninterrupted, as this depends on hosting providers and third-party services outside our control.
12. Post-Launch Support
Post-launch support periods are included as stated in your project proposal. After the support period, ongoing maintenance and support is available via a monthly retainer arrangement, quoted separately.
13. Governing Law
These terms are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of Australian courts. We will always attempt to resolve disputes amicably before any formal proceedings.
14. Changes to These Terms
We reserve the right to update these terms at any time. Updated terms will be posted on this page. Continued engagement with our services after changes constitutes acceptance.
15. Contact
Questions about these terms? Get in touch:
- Email: hello@heyapex.co
- Website: heyapex.co
- ABN: 87 806 435 514